FAQs
Frequently asked questions
How long does shipping take?
How long does shipping take?
Once you place an order, our team gets it processed and out the door within 1 to 2 business days. From there, delivery takes 4 to 7 business days after dispatch — so you can expect your STELLARLYN order in about 5 to 9 business days total.
Where do orders ship from?
Where do orders ship from?
STELLARLYN partners with international fulfilment centres, and orders ship directly from Asia. If you ever need to send something back, our local returns centre is based in Portland, Oregon, 97217, USA.
What is your return policy?
What is your return policy?
Not the right fit? No problem. You can return any item within 30 days of receiving it, no questions asked. Head over to our Returns page for the full rundown.
How do I track my order?
How do I track my order?
As soon as your order ships, we'll email you a tracking link within 24 hours so you can follow it every step of the way.
What payment methods do you accept?
What payment methods do you accept?
Shop with confidence using Visa, Mastercard, American Express, or Discover — all accepted at STELLARLYN checkout.
How can I contact you?
How can I contact you?
Have a question? Reach the STELLARLYN team at support@stellarlyn.com or give us a call at +1 (458) 500-2155, Monday to Friday, 8am to 4pm.